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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Núbia Gonçalves Oliveira

Núbia Gonçalves Oliveira

September 3, 2025

5  out of  5
rating by Núbia Gonçalves Oliveira
"Trabalho muito eficiente, gostei muito !"
We responded:
"Diego, ¡Muchas gracias por tu reseña! We’re honored by your positive feedback! "
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W C

September 3, 2025

5  out of  5
rating by W C
"Wonderful staff! Wonderful experience! Super helpful!!! Best insurance agents ever :)"
We responded:
"Wendy, We’re thrilled to know you had a wonderful experience with us! Your satisfaction is our top priority, and we thank you for the 5 star review!"
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Pam Sullivan

September 3, 2025

5  out of  5
rating by Pam Sullivan
"We have had our insurance with this office for over 20 years. Staff is so incredibly helpful and we have always been happy with their service."
We responded:
"Pam, Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. We appreciate your loyalty these past 20 years!"
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Marie Rorie

August 25, 2025

4  out of  5
rating by Marie Rorie
"Ive had a great experience working with state farm agent very pleasant and saved me money"
We responded:
"Marie, Thank you for your review! We appreciate your feedback and are glad to know you had a positive experience with our State Farm team. "
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Kathryn Fletcher (Kathy)

August 22, 2025

5  out of  5
rating by Kathryn Fletcher (Kathy)
"Celinda and her staff have served us for years both in Matthews and now in Monroe. They are experts in the insurance field. We are also grateful knowing that Celinda is behind the scenes caring for us."
We responded:
"Hi Kathy, We’re honored by your positive feedback! We look forward to continuing to provide you with great service! "
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a cooper

August 21, 2025

5  out of  5
rating by a cooper
"I have been a State Farm customer for many years and always depend on the local agency for help. Celinda and her team, Dimple and Kacee have always made every effort to make sure I have what I need. Thank you for your help."
We responded:
"Hello AJ, We appreciate your review! We are delighted to know you've had great experience with our State Farm office. Thank you for your loyalty and business!"
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Kunal Punjabi

August 12, 2025

5  out of  5
rating by Kunal Punjabi
"Kacee Knauer from State Farm helped me, and she was amazing - very patient, helpful and professional. A+!"
We responded:
"Kunal, Thank you for your 5-star review! Very happy to hear that Kacee was an A+ for you!"
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T C

August 8, 2025

5  out of  5
rating by T C
"They make it easy to do business with!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! "
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William Wallace

July 16, 2025

5  out of  5
rating by William Wallace
"Kacee has been so patient and helpful with us as we have had several home and car changes over the past few months! She is always so glad to help us in any way!"
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Catherine Muelle

July 15, 2025

5  out of  5
rating by Catherine Muelle
"Dimple is an exceptional State Farm agent. From our first interaction, she was professional, patient, and genuinely committed to helping me find the best coverage for my needs. She took the time to clearly explain every detail of my policy and made sure I felt confident before moving forward. She’s always responsive, kind, and reliable. I truly appreciate her dedication and highly recommend her to anyone looking for an agent who truly cares."
We responded:
"Catherine, Thank you for taking time to provide this detailed feedback! We look forward to continuing to provide you with great service! Thank you for your business!"
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Paul Brundage

May 28, 2025

5  out of  5
rating by Paul Brundage
"We've been working with Celindra and her team for almost a year after relocating to the area. I had reason to reach out this week when we bought a new car and traded in the old one. Dimple worked with me and the transaction was smooth as silk (or really as smooth as my new ride). This is a great team and I wholeheartedly endorse the agency if you're in the market."
We responded:
"Paul, Thank you for taking the time to share your experience with Dimple. We greatly appreciate your endorsement of our agency and look forward to working with you for a long time to come. "
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Liu Songtao

May 9, 2025

5  out of  5
rating by Liu Songtao
"excellent experience with this firm for state farm’s family and auto insurance package. good communication and service!"
We responded:
"Liu, Thank you for sharing your experience with our office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! "
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Sumer Smith

May 7, 2025

5  out of  5
rating by Sumer Smith
"I have been a customer of State Farm since I got my drivers license at age 16. My agent, Celinda Trull is so personable and her office goes out of the way to make sure everything is taken care of. If you are looking for an insurance agent, definitely give Celinda Trull a call."
We responded:
"Sumer, We’re very grateful for your review and recommendation! We strive to provide personable service, and want to thank you for your years of loyalty!"
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Dan Meyer

May 2, 2025

5  out of  5
rating by Dan Meyer
"Dimple was easy to work with in both setting up my new policies as well as adding vehicles."
We responded:
"Dan, Thank you for taking the time to share your thoughts! We’re pleased to know you’re satisfied with the service from Dimple."
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George Hummer

May 1, 2025

5  out of  5
rating by George Hummer
"Staff very efficient and knowledgeable"
We responded:
"George, We’re honored by your positive feedback! We look forward to continuing to provide you with great service! "
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hye yun Song

April 21, 2025

5  out of  5
rating by hye yun Song
"Quick response and very kind. Great work with this agency!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Lea Ramsey

April 16, 2025

5  out of  5
rating by Lea Ramsey
"Grateful for the perks of a big company but with the local, personal feel. Celinda’s team is so great. So grateful to Kacee and Dimple who are quick to respond and follow up on any asks. They’re always looking for the best deals to help save us money and the couple times we’ve had to make claims, they’ve been right by our side to make it a simple process. Highly recommend using them for your insurance needs!"
We responded:
"Lea, We appreciate your review! We are delighted to know you've had a great experience with Kacee and Dimple. If you ever need any assistance in the future, please don’t hesitate to reach out!"
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Sherri Claypoole

April 9, 2025

5  out of  5
rating by Sherri Claypoole
"I have both personal and business accounts, and the office always provides assistance as quickly as possible. I’ve also received sound advice for all my insurance needs. I would recommend this agency."
We responded:
"Sherri, Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor, and we love working with you!"
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Linda Waller

April 9, 2025

5  out of  5
rating by Linda Waller
"Celinda Trull and the staff at the Matthews State Farm office are amazing. Anything I need, anytime I reach out, they are always willing and able to assist with excellence. I appreciate how effortlessly the process- whatever it may be at the time, they complete my requests."
We responded:
"Linda, We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Tim Callahan

April 7, 2025

5  out of  5
rating by Tim Callahan
"We have used this office for years. Very professional, and responsive in handling questions, claims and adjustments to policies. I would recommend this office to take care of your insurance needs."
We responded:
"Tim, We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Morgan Shelton

March 20, 2025

5  out of  5
rating by Morgan Shelton
"I have worked with Kacee for many years on different types on policies- renters, home insurance, car. She is always helpful and very quick to respond! A pleasure to work with."
We responded:
"Morgan, We appreciate your review! We are delighted to know you had a great experience with Kacee. If you ever need any assistance in the future, please don’t hesitate to reach out."
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Raymond Burdi

March 17, 2025

5  out of  5
rating by Raymond Burdi
"Been with Celinda Trull's office for many years. Met with Dimple today to get started on new home owners insurance policy for a new home and renters insurance for a month. Entire office great to work with."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs, and I'm happy to hear Dimple was able to assist you. If there is anything else we can do to help, please let us know!"
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Alyssa Milledge

March 5, 2025

5  out of  5
rating by Alyssa Milledge
"Celinda and Kacee are always so helpful and kind every step of the way. I highly recommend this group for any and all insurance needs."
We responded:
"Alyssa, We really appreciate your business and are grateful for the 5 star review! Thank you for recommending us."
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Jorge Sanchez

March 4, 2025

5  out of  5
rating by Jorge Sanchez
"Dimple is always incredibly helpful and sweet. Super easy to work with, no complaints."
We responded:
"Jorge, I'm so please to hear that Dimple has been helpful with your insurance account! Thank you for your 5 star review."
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Angela Sinnett

February 28, 2025

5  out of  5
rating by Angela Sinnett
"Kacee is always quick to respond to calls and inquiries. She’s helpful and friendly."
We responded:
"Angela, We appreciate your 5 star review! I'm so pleased to hear that Kacee has been helpful with your insurance account."