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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Eve Brown

Eve Brown

August 6, 2026

5  out of  5
rating by Eve Brown
"We have several policies with Celinda’s office
They have always been responsive and so helpful with any questions we may have
Highly appreciate and recommend them!"
We responded:
"Eve, We truly appreciate your loyalty and are so glad to hear that our team has been responsive and helpful whenever you've had questions. Your recommendation means a great deal to us, Thank you for being a valued part of our State Farm family!"
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Aleksei Bulychev

July 25, 2026

5  out of  5
rating by Aleksei Bulychev
"For me personally, a true sign of professionalism and trustworthiness is how the people in a business treat "small" clients. In my case, it was the purchase of a renters insurance policy—just seven dollars a month, a negligible amount. Yet, the staff at the Selinda office went out of their way from the very start to make me feel valued, regardless of how little I was spending. It’s wonderful, and I am grateful to these amazing women for their kindness and the excellent service they provided."
We responded:
"Aleksei, Thank you for your 5 star review - we especially appreciate when new customers take time to comment on our service! It's our pleasure to provide you with the kindness you deserve. We hope to help you for many years to come."
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Chad Waite

July 21, 2026

5  out of  5
rating by Chad Waite
"We moved to North Carolina and had to find a new agent. Celina made the transition very easy. Then after the move we had some issues with a claim and our insurance renewal. Celinda did everything possible to help us out and turned a huge nightmare into an easy fix. She is what makes having a good agent worth it."
We responded:
"Chad, Thank you so much for your kind review! We know insurance claim issues can be stressful—I'm glad I was able to help resolve everything for you. If you ever need anything in the future, we’re here to help!"
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Jackson Hase

July 9, 2026

5  out of  5
rating by Jackson Hase
"This office has been so helpful to my family and I for so many years! Specifically, Kacee has been incredibly helpful, easy to communicate with, and making sure we’re always covered! Would definitely recommend this office."
We responded:
"Jackson, Thank you so much for your kind words and for trusting our office with your family's insurance needs over the years! We're so pleased to hear that Kacee made communication easy for you.
Your recommendation means a great deal to all of us. We look forward to continuing to serve you and your family for many years to come!"
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Jeremy Carr

July 2, 2026

5  out of  5
rating by Jeremy Carr
"Helpful, pleasant, and efficient."
We responded:
"Jeremy, Thank you for your 5 star review!!! We are pleased to hear that your interaction with us for your renter's insurance was so efficient!"
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Jillian Mitchell

July 2, 2026

5  out of  5
rating by Jillian Mitchell
"Dimple was incredibly helpful and very responsive. Grateful for all her help! Highly recommend."
We responded:
"Jillian, I'm very pleased to hear that Dimple was so responsive, and we greatly appreciate your recommendation!"
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Jerry Sumner

July 1, 2026

5  out of  5
rating by Jerry Sumner
"I have been a client of Celinda Trull's State Farm office for many years, and they have consistently gone above and beyond for my family whenever we've needed them.

Most recently, we've been navigating a tricky transition — building a new home that won't be ready for several months, which means moving between two different rentals in the meantime, with most of our household goods in storage. Kaycee was fantastic in walking us through the best way to structure our coverage to properly protect both our belongings in storage and us in each rental along the way. She made a genuinely confusing situation feel simple and gave us real peace of mind at every step.

This is exactly the kind of guidance you hope for from an insurance agent — not just a policy, but real advice when life gets complicated. Celinda and her team have earned our trust many times over, and we'll be clients for life."
We responded:
"Jerry, Your 5 star review means the world to us!!! Thank you for the details on your interaction with Kacee, and I'm so pleased she took a "confusing" situation and turned it into a simple transaction for you. We are always here to assist you and look forward to many years ahead! Wishing you all the best in your new home!"
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Dianne Stokes

July 1, 2026

5  out of  5
rating by Dianne Stokes
"I love this office. We have been working with this State Farm location since we moved to Matthews almost 40 years ago. We still experience the same friendly, personalized service that we did when we first walked in the office door in 1987. Celinda, Kacee, and Dimple always treat us on a first name basis and have always made us feel like their most important priority."
We responded:
"Diane, Thank you for your loyalty over these past 40 years!! We’re so grateful for your 5 star review and serving you and John is a great pleasure!"
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Greg Blue

June 6, 2026

5  out of  5
rating by Greg Blue
"Everyone is so helpful and gets things done quick. Kacee has always taken care of me when I need to handle my dads accounts"
We responded:
"Greg, we appreciate you sharing your experience with us! Thank you for the 5 star review!!"
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Reender Pozo

June 3, 2026

5  out of  5
rating by Reender Pozo
"At the end of April, I decided to look for a different option than the insurance company I had been with for 10 years. The reasons were simple: the premiums had become too high, and after carefully reviewing my policies, I realized that my coverage was not structured as well as it could have been. This was especially disappointing considering that, in those 10 years, I had never made a late payment and, even better for the company, I had never filed a claim.

I went online, researched different options, completed an application with State Farm, and looked for an agency close to my home. The next day, Kacee from Celinda’s office contacted me, and that is where this new journey began.

Over the following days, we had many conversations and exchanged ideas. Throughout the entire process, Kacee demonstrated a high level of professionalism and a genuine commitment to finding the best possible solution for me as a client, ensuring that my coverage was properly structured and met my needs. She was always courteous, responsive, and willing to address all of my questions and concerns.

Together, we built a portfolio that gave me confidence and peace of mind, and that marked the beginning of a new relationship. To anyone looking for personalized service, an agent who truly works on your behalf, and someone dedicated to helping you obtain the best coverage at a reasonable price, I highly recommend reaching out to Celinda and Kacee.

Thank you both for everything. I look forward to many years of working with you."
We responded:
"Reender, Thank you so much for your amazing review! We truly appreciate the trust you placed in our office and are grateful you took the time to share your experience in such great detail.

Kacee was honored to help you review your options, build a portfolio that fits your needs, and make sure your coverage is structured properly. We look forward to being here for you for many years to come. We appreciate recommendation!

Thanks again!"
Profile photo of Aimee Bukiewicz

Aimee Bukiewicz

May 22, 2026

5  out of  5
rating by Aimee Bukiewicz
"Celinda and her team are the best! They are always available and very responsive. We have multiple policies thru State Farm. Kacee especially has been so helpful when our needs and situations have changed throughout the years. I highly recommend this group!!"
We responded:
"Aimee, Wow!! Thank you for your amazing review! We are happy to help with your insurance policies and look forward to helping you for many years to come."
Profile photo of Susan (Susan.HW-personal)

Susan (Susan.HW-personal)

May 16, 2026

5  out of  5
rating by Susan (Susan.HW-personal)
"Kacee from Celina's office was very patient with all my questions and helped me with the insurance I needed!"
We responded:
"Susan, Thank you for the 5 star review! We greatly appreciate you sharing your experience with us!"
Profile photo of Shikha Shah

Shikha Shah

May 15, 2026

5  out of  5
rating by Shikha Shah
"I’ve been working with Celinda’s office for several years and appreciate the customer service and care for the customer. We will continue to work with this office for our home insurance needs!"
We responded:
"Shikha, I’m very pleased that you appreciate our customer service! We look forward to working together with you on your insurance needs. Thank you for the review!!"
Profile photo of Asiah Coleman

Asiah Coleman

May 14, 2026

5  out of  5
rating by Asiah Coleman
"Kacee is always extremely helpful and knowledgeable. She was able to help us with all our insurance needs."
We responded:
"We’re thankful for your 5-star review! It was a pleasure working with you on the auto insurance policy 😊"
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Jimmy Jalbert

May 5, 2026

5  out of  5
rating by Jimmy Jalbert
"Always very responsive.
Very professional!"
We responded:
"Jimmy, We greatly appreciate you taking time to give us a 5 Star review! We strive to be as responsive and professional as we can!"
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Brent Andersen

May 4, 2026

5  out of  5
rating by Brent Andersen
"Kacee is very knowledgable and is always so helpful whenever I call or email."
We responded:
"Brent, we appreciate your business and I’m so pleased that Kacee has been helpful to you and Jill. Thank you for your review!!"
Profile photo of Jim Szymborski

Jim Szymborski

May 2, 2026

5  out of  5
rating by Jim Szymborski
"I was in the market for a new car and was curious at how it would affect my auto insurance cost. Celinda and Kacee answered my questions quickly and thoroughly. I always appreciate the prompt responses I get from Celinda and team."
We responded:
"Jim, I'm so pleased that the response from our team is prompt and thorough.
Thank you very much for taking time to leave a 5 Star review! And, thank you for your business!"
Profile photo of Oonagh Murray Nealon

Oonagh Murray Nealon

April 21, 2026

5  out of  5
rating by Oonagh Murray Nealon
"I was reviewing our insurance and found that we’ve been paying way above the odds for years. A wonderful quote cut out insurance in half! Yes in half. Such a professional team thank you"
We responded:
"Oonagh, Thank you so much for your 5 star review! I'm so pleased to hear that our team treated you with professionalism and courtesy."
Profile photo of ZXY Chen

ZXY Chen

April 13, 2026

5  out of  5
rating by ZXY Chen
"I have a very positive experience with your staff, Mrs. Knauer today. Her response was both prompt and helpful. She is professional, and made the entire process clear. Thank you for providing such excellent customer service."
We responded:
"Sarrah, I'm so pleased to hear that Mrs. Knauer made your experience with us clear and helpful! We strive to provide excellent and superior service - thank you for taking time to leave us a 5 star review!"
Profile photo of Gary

Gary

March 21, 2026

5  out of  5
rating by Gary
"I wasn’t planning on switching, but Kacee made me open-minded—and I’m glad I did. She was very professional, knowledgeable, and personable throughout the process. She made everything easy to understand and helped me find the right coverage while saving me a lot of money.

Highly recommend working with her!"
We responded:
"Gary, Thank you for the glowing review! I'm so pleased that Kacee made your experience personable and that you switched your insurance to my agency. "
Profile photo of Joe Hitselberger

Joe Hitselberger

March 12, 2026

5  out of  5
rating by Joe Hitselberger
"Celinda is GREAT! We have used this State Farm office (for auto and homeowners insurance)
for over 40 years (both from Celinda and her predecessor) and they have ALWAYS been fair, professional, informative, and pleasant to work with! We are moving away to another state…. Wish I could take Celinda and her team with us! Thank you Celinda and Dimple!"
We responded:
"Joe, THANK YOU so much for your 40 years with State Farm, and this glowing review! Helping you with your auto and homeowner's insurance has been our pleasure, and we wish you the very best in your new location. "
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Mary Weekley

March 8, 2026

5  out of  5
rating by Mary Weekley
"Kacee is always so helpful and prompt in her assistance. Appreciate the prompt responses when seeking clarification, edits, and general questions."
We responded:
"Mary, we’re very appreciative of your 5 star review! I’m pleased to hear that Kacee has been so prompt in helping you with your questions. "
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Donna Sutton

March 5, 2026

5  out of  5
rating by Donna Sutton
"I would like to thank you and appreciate in helping plus also discussed everything with me and finding all possibilities, discounts and information on everything that accommodate the needs for Auto Insurance. I really do appreciate it and your rates are very affordable for me and my family thank you so much for all your help."
We responded:
"Donna, we are so grateful for your positive comments! I’m pleased to hear your experience with our office was very positive. "
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Malcolm Fitschen

March 5, 2026

5  out of  5
rating by Malcolm Fitschen
"Kacee made the onboarding process very easy and was great to work with!"
We responded:
"Malcolm, Thank you for your 5 star review! I'm so pleased that you had a great experience with Kacee getting your policies in place. "
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Becca

February 21, 2026

5  out of  5
rating by Becca
"Celinda and Dimple were fantastic with getting my homeowners policy switched over to them. They were prompt with a response upon inquiring and followed up consistently with updated information and ended up being $80 cheaper a month. Thank you for making this an easy experience!"
We responded:
"Becca, I'm happy to hear that getting your Homeowner's policy here was an easy experience! Dimple and I are glad to have you as a customer, and we look forward to helping you for many years - thank you for your 5 star review!"